Lucia's narrative reveals that, despite members of the majority group exhibiting an egalitarian stance, prejudicial behavior persists in daily workplace interactions. In particular, the manager's neutral self-expression creates a seemingly egalitarian narrative, while his distance from Lucia reflects implicit exclusion. Lucia's perception of this experience as incivility stems from the fact that, while her manager's actions were not overtly aggressive, they undermined the perception of equality within the organization and led to discrimination based on ethnicity.